Ordering FAQs
Have questions about placing an order? Find answers below. If you can't find the answer to your question here, please contact us at info@signingtime.com.
I don't know what to order. Where do I start?
Please visit our Getting Started page or get detailed information about our product lines on our Product FAQs page. If you have any questions, feel free to email us at info@signingtime.com — we'd be happy to advise you!
I already have Baby Signing Time. What's next?
We recommend the My Signing Time Digital Subscription. The subscription gives you 1,000+ ASL signs along with sentence structure and ASL grammar. You get access to every video we have produced, plus new content is added regularly.
How can I find out more about your products?
What are my options for placing an order?
- Digital Subscription: Get every video we have made with a My Signing Time Digital Subscription — 1,000+ ASL signs. New content added regularly. Watch on your computer, tablet, phone, smart TV, Roku, and more.
- By Purchase Order (for libraries, schools, and government agencies): Send your organization's authorized Purchase Order to orders@signingtime.com. See details below.
What forms of payment do you take?
Digital My Signing Time orders are processed with a credit or debit card.
Is there a shipping cost for digital products?
There are no shipping costs with My Signing Time digital products.
How will I know if my order was placed?
For orders on MySigningTime.com, you will receive an email confirmation within a few minutes after placing your order. Be sure to read through it — it gives you instructions on how to access your digital product and customer support information. We suggest you archive your email for future reference.
Do you accept purchase orders?
Yes. Please follow these steps to complete your order:
- All POs must list the vendor name as: Two Little Hands Productions, P.O. Box 9132, Midvale, UT 84047
- Our tax ID is: 30-0060566
- We must have your school or company Purchase Order to fulfill orders.
- We accept Purchase Orders for Annual My Signing Time Subscriptions only. This is a non-renewing subscription that expires 12 months from activation.
- We also accept Purchase Orders for My Signing Time Purchased Digital Videos. They will not expire and you will incur no other charges.
- Email your Purchase Order to orders@signingtime.com or fax to 801-676-4441.
- We will invoice your institution for payment. Our terms are net 30.
- If you need a quote, please email orders@signingtime.com with the items you are purchasing, your name, school name, and contact information.
- Important: Include a name and email for the person who will be managing the digital products so we can send instructions on how to access the account.
Are your products available in stores?
Two Little Hands products are not currently available in major retail outlets. There may be a Signing Time Academy Instructor near you who carries products. Find an Instructor near you.
Why is my credit card being declined?
Many credit and debit cards have online purchase restrictions, and some do not allow recurring subscription billing. If your card is being declined, contact your card issuer to authorize the charge. You can also try a different card or payment method.
How do I purchase a gift subscription?
Scroll to the bottom of any page at mysigningtime.com and click Buy a Gift Card. Sign in or create an account, select a subscription or bundle, choose the gift duration, and complete your purchase. You'll receive a confirmation email with the gift code and a shareable link to send to your recipient.
How do I redeem a gift subscription?
Use the link shared with you by the gift sender — clicking it automatically applies the gift to your account at mysigningtime.com. If you don't yet have an account, you'll be prompted to create one.