My Account FAQs
Get answers to frequently asked questions about your account. If you can't find the answer here, please contact us.
I forgot my password. How do I retrieve it?
- Click "My account" in the top right corner of the website.
- Click the "Reset password" link below the login.
- Enter the email address associated with your account.
- A password reset link will be sent to that email address immediately.
- Can't find it? Check your junk mail, trash, or spam folder.
I changed my email address. How can I retrieve my password?
Email info@signingtime.com from your new email address with the subject line "Requesting new password for my account." We will send you a new temporary password so you can access your account. You can also call us at 801-676-4440 between 9am and 5pm MST. We are happy to help you!
Where can I change my account email address or password?
- Click "My account" in the top right corner of the website.
- Sign in to your account.
- Under "Account summary," click "Edit my account information."
- Update your name, password, or email address.
I want to create a new account, but I am having trouble entering the verification code. What can I do?
The verification code is case sensitive. Don't use a special font — just type the letters and/or numbers you see, in order, using your keyboard. Even though the security code may appear in a crooked line with spaces, type the letters/numbers in a straight line without spaces.
How do I subscribe or unsubscribe from your newsletter?
Visit our Newsletter page to sign up. To unsubscribe, click the unsubscribe link at the very bottom of any newsletter you receive and follow the instructions.
How do I pause or cancel my subscription?
Log into your account at mysigningtime.com, click your Profile in the top right corner, then select Purchases. You can pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
Sign in to your account at mysigningtime.com, then click Profile in the top right. Under Membership, click "Manage Plan" to switch to a different plan. Under Payment Method, click "Change Payment Method" to update your billing details.
Can I create multiple accounts with the same email address?
No, each email address can only be linked to one account. If you've forgotten your login, use the "Forgot Password" link on the sign-in page at mysigningtime.com.