Digital FAQs

Get answers to questions about My Signing Time and our digital products. If you can't find the answer here, please contact us.

I am getting an error page at mysigningtime.com. What should I do?

Clear your browser history, cache, and cookies. You can also go directly to https://www.mysigningtime.com/.

Where do I find the My Signing Time app on my device?

Click the link for your device:

How do I access my previously purchased products?

Subscriptions and products purchased as a collection (Get It All, Baby Signing Time, Signing Time, Rachel & the TreeSchoolers, and/or Potty Time) have been upgraded to the new system.

Current My Signing Time Subscribers: Visit mysigningtime.com/forgot_password and enter your email to reset your password.

App Users: Install the My Signing Time App on your devices. Your account will link with the email you used to set up your original account. Create a new password when prompted. You will not need to make any new purchases.

Products purchased individually (videos, ebooks, flashcards, and music) will remain on Platform Purple and can be found on the Purple Play app with your My Signing Time login information:

How do I access music, PDFs, and eBooks on My Signing Time?

All music, PDFs, and eBooks are available for download but do not open directly on My Signing Time or the app. Music can be imported to your music player of choice. Get download instructions here.

What are digital products?

Our digital products include e-books, PDF guides, MP3 music albums, and digital videos. Digital products are not shipped to you in a box — they are delivered electronically through My Signing Time online and the My Signing Time app.

How do I access my account?

To access your account, click Sign In at the top right of the page at mysigningtime.com and enter your email address. You can request a sign-in link be sent to your email address (no password needed) or enter your password directly.

How do I reset my password?

On the Sign In page, click "Sign in with password" then "Set new password," enter your email address, and click Send Instructions. You will receive an email with a link to reset your password. You can also use the Passwordless Sign-In option to receive a sign-in link and skip the password entirely.

How do I access the catalog?

Once signed into your account at mysigningtime.com, navigate to the Catalog section in the top menu to access all available videos.

Can I download videos to watch offline?

Our content is available for streaming only and cannot be downloaded to a computer or browser. However, the My Signing Time mobile app lets you save videos for offline playback — perfect for watching without an internet connection. Find the app for your device in the "Where do I find the My Signing Time app?" question above.

Why am I experiencing buffering or playback issues?

Buffering is usually related to internet connection speed. We recommend a minimum of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your browser's cache and cookies.

Support

My Signing Time Subscribers & Purchased Collections

Our digital platform is powered by My Signing Time. Their support team is available to help you with account access and streaming questions.

Contact My Signing Time Support | Visit My Signing Time Help

Individually Purchased Products Support

Videos, flashcards, music, and ebooks purchased individually (not in a collection) remain with our digital partners at Platform Purple. Access your products at go.platformpurple.com or the Purple Play app (iOS, Android).

Important: If you have an account, make sure you are signed in so your support ticket is attached to your account. Contact Purple Support