Customer Service FAQs
Have a question about your order or account? Find answers below. If you can't find the answer to your question here, please contact us.
I have a question about a digital purchase. Who should I contact?
- Visit My Signing Time Help for FAQs
- Submit a support ticket if you don't find an answer on the Help page
- Log in to your digital account
- Retrieve your My Signing Time account password — enter your email and follow the prompts to reset
What is the refund policy for digital purchases and subscriptions?
All digital sales are final. Due to the digital nature of our products, we do not offer refunds or exchanges once a purchase has been made. If you're experiencing a technical issue or have questions about your order, please contact us at info@signingtime.com and we'll be happy to help.
What is your refund policy for Signing Time Academy Instructor Kits?
We do everything we can to assist you in making an informed choice about becoming an Instructor. Here is our refund policy:
- Full refund: You have 30 days to request a full refund if you have not submitted your Instructor Information for your background check and license agreement, and have not redeemed your digital kit.
- Partial refund (minus $100): If you have submitted Instructor Information but have not redeemed your digital kit, you can return your digital kit for a refund of the purchase price minus $100.
- 50% refund: If you have submitted Instructor Information and redeemed your digital kit, you can return your digital kit and receive a 50% refund of the purchase price.