My Signing Time & Digital Product FAQs

Q. I am getting an error page at mysigningtime.com

A. Clear your browser history, cash and cookies. You can also go to https://www.mysigningtime.com/.

 

Q. Where do I find the updated My Signing Time App on my device?

A. Click the link for the device you are using

Computer – https://www.mysigningtime.com/

Android –  https://play.google.com/store/apps/details?id=com.mysigningtime

iOS – https://apps.apple.com/us/app/my-signing-time/id1467819201?ls=1

Android TV –  https://play.google.com/store/apps/details?id=com.mysigningtime

Amazon Fire TV –  https://www.amazon.com/gp/product/B08289QFH9

Roku – https://channelstore.roku.com/search/my+signing+time

Chromecasthttps://www.mysigningtime.com/help/articles/watching-chromecast

tvOS – https://apps.apple.com/us/app/my-signing-time/id1467819201?ls=1

Q. How do I access my previously purchased products?

A. Subscription and products purchased as a collection (Get It All, Baby Signing Time, Signing Time, Rachel & the TreeSchoolers, and/or Potty Time) have all been upgraded to the new system and can be found through the links below.

Any single products not purchased in collections will only be available in on Platform Purple – go.platformpurple.com or the Purple Play app (see below for links).

🐸Current My Signing Time Subscribers: Visit https://www.mysigningtime.com/forgot_password and enter your email to reset your password.

🐸APP USERS: Install the My Signing Time App on your devices (see links below). Your account will link with the email you used to set up your original account. Create a new password when prompted. You will not need to make any new purchases.

Computerhttps://www.mysigningtime.com/

Android –  https://play.google.com/store/apps/details?id=com.mysigningtime

iOS – https://apps.apple.com/us/app/my-signing-time/id1467819201?ls=1

Android TV –  https://play.google.com/store/apps/details?id=com.mysigningtime

Amazon Fire TV –  https://www.amazon.com/gp/product/B08289QFH9

Roku – https://channelstore.roku.com/search/my+signing+time

Chromecasthttps://www.mysigningtime.com/help/articles/watching-chromecast

tvOS (Apple TV) – https://www.mysigningtime.com/help/using-the-apple-tv-app

 

Products purchased individually (videos, ebook, flashcards, and music) will remain on Platform Purple and can be found on the Purple Play app with your My Signing Time login information.

Q. How do I access Music, PDFs, and eBooks on the new My Signing Time?

A. All music, PDFs, and eBooks are available for download, but do not  open on My Signing Time or the My Signing Time App. The music can be imported to your music player of choice. Get download instructions here.

Support

My Signing Time Subscribers & Purchased Collections

We are please to have Vimeo as a new digital partner for our subscribers and those who have purchased collections. Their support team is standing by to help you. Support is the best way to get personalized help from an expert who understands the technology you are using. Please use support instead of calling or emailing our office.

Individually Purchased Products & Academy Digital Shop Support

Videos, Flashcards, Music, and ebook purchased individually (not in a collection) will remain with our digital partners at Platform Purple. You can access your products at https://go.platformpurple.com/ or the Purple Play app (iOS, Android) Their support team is standing by to help you. Purple Support is the best way to get personalized help from an expert who understands the technology you are using. Please use support instead of calling Signing Time customer service so you can get the most accurate information. Thank you! IMPORTANT – If you have an account make sure you are signed it so your support ticket is attached to your account.

What are digital products?

Our digital products include e-books, PDF guides, mp3 music albums and digital videos. Digital products are not shipped to you in a box. They are downloadable products that are delivered to you electronically through My Signing Time (online) and the My Signing Time app.

How do I get started?

Subscribe

Wondering which products to get? Access them ALL with our My Signing Time Digital Subscription for only $9.99 per month. You’ll get instant access to Signing Time, Baby Signing Time, Potty Time, and TreeSchoolers Science videos, ebooks, music and guides. You can cancel any time.

MySigningTime.com Subscription

Free 14-Day Trial – Try it now!